The short version
- We collect what you give us when you ask for service: your name, phone, email, address or ZIP code, and what's going on with your system.
- We use it to call you back, schedule and do the work, bill you, and follow up.
- We don't sell your information. We never share your phone number for anyone else's marketing.
- You can ask us to see, fix or delete your information at any time.
1. Who we are
This policy covers texheatingandac.com, run by TEX Heating & AC ("TEX Heating & AC," "we," "us"), a licensed Texas HVAC contractor (license TACLA146405E) based in Houston, TX 77080. It explains what we collect when you visit the site, fill out our service request form, call, text or hire us, and what we do with it.
2. Information we collect
Information you give us. When you request service or become a customer, we may collect:
- Your name, phone number and email address
- Your service address or ZIP code
- Details about your heating and cooling equipment and the problem you're having, including photos you send us
- Appointment history, estimates, invoices and notes from our visits
- Your answers on our form about whether you'd like text messages
Payment information. Card payments go through a secure payment processor. We don't store your full card number.
Information collected automatically. Like most websites, our hosting provider records basic technical details when you visit, such as your IP address, browser and device type, and the pages you viewed. We use this only to keep the site running and secure.
3. How we use your information
- To answer your request and call or email you back
- To schedule appointments, send arrival times and give updates on your job
- To prepare estimates, do the work, send invoices and take payment
- To handle warranty claims and keep a service history for your system
- To send maintenance reminders and offers, only if you've agreed to them
- To keep our website and records secure and to meet legal and tax requirements
4. Text messages
If you give us your mobile number and check a box agreeing to texts, we may text you about your service request, appointments, technician arrival times, job updates and billing. If you also agree to marketing texts, we may send seasonal tune-up reminders, specials and promotions. Message frequency varies. Message and data rates may apply. Full details are in our SMS terms.
- To stop texts, reply STOP to any message. We'll send one message confirming you're unsubscribed, and then no more.
- For help, reply HELP, call 832-379-0202 or email texheatingandac@gmail.com.
- Agreeing to texts is never required to get service from us.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent will not be shared with any third parties. The sharing described in section 5 excludes this information.
5. How we share information
We do not sell your personal information, and we don't share it with other companies for their own marketing. We share it only:
- With service providers that help us run the business, such as website hosting, our online request form and customer records, scheduling, email and text messaging, and payment processing. They may use your information only to provide their services to us.
- With equipment manufacturers and distributors, when needed to register equipment we install or to process a warranty claim for you.
- With financing companies, only if you ask us to help you apply for financing.
- For legal reasons, when the law, a court order or a government agency requires it, or to protect our rights, customers or the public.
- In a business transfer, such as a sale of the business, in which case this policy continues to apply.
- With your permission, in any other case.
6. Cookies
Our website doesn't set its own cookies or use advertising trackers. The service request form is provided by our customer records provider and may use cookies or similar browser storage it needs to work and to prevent spam. You can block or delete cookies in your browser settings, but the form may not work without them. If that happens, just call or email us.
7. How long we keep information
We keep customer records, including service history and invoices, for as long as you're a customer and as long as tax, warranty and licensing rules require. If you send a request but don't hire us, we delete your details within two years of our last contact, or sooner if you ask.
8. How we protect information
We use reasonable safeguards, including encrypted (HTTPS) connections, secure accounts with our service providers and access limited to the people who need it. No system is completely secure, so we can't promise absolute security. If a breach affects your information, we'll tell you as the law requires.
9. Your choices
You can ask us to tell you what information we have about you, correct it, delete it (unless we have to keep it for legal, tax or warranty reasons), or stop contacting you. To make a request, call 832-379-0202 or email texheatingandac@gmail.com. We may need to confirm it's you first. We'll respond within 45 days and won't treat you differently for asking.
10. Children
Our website and services are meant for adults. We don't knowingly collect information from children under 13. If you think a child has sent us information, contact us and we'll delete it.
11. Changes to this policy
If we update this policy, we'll post the new version here and change the date at the top.
12. Contact us
TEX Heating & AC
Houston, TX 77080
832-379-0202
texheatingandac@gmail.com